cM
charlene M
1 reviews | Active since Aug 2015
23 Nov 2020, 15:39
no reminder fee charged
I was away ,I did not get a reminder to pay and been disconnected dstv,I only receive message that I am cut off and an hour later receive reminder to pay.This is unacceptable and I must pay reconnection fee yet no reminder.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
23 Nov 2020, 17:19Hi Charlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Nov 2020, 17:19
Official
Hi Charlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Nov 2020, 21:05Good day Charlene,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our apologies in this regard.
Kindly note, as advised by yourself, the payment date remains the 21st of the month, and will not change unless done so on request by yourself. We have reconnected the service on this instance and reversed the reconnection fee charged, in lieu of your frustration.
For future reference, please ensure your payment reaches us on or before the 21st of every month. Should you wish to change your date, please do contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our apologies in this regard.
Kindly note, as advised by yourself, the payment date remains the 21st of the month, and will not change unless done so on request by yourself. We have reconnected the service on this instance and reversed the reconnection fee charged, in lieu of your frustration.
For future reference, please ensure your payment reaches us on or before the 21st of every month. Should you wish to change your date, please do contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply23 Nov 2020, 21:05
Official
Good day Charlene,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our apologies in this regard.
Kindly note, as advised by yourself, the payment date remains the 21st of the month, and will not change unless done so on request by yourself. We have reconnected the service on this instance and reversed the reconnection fee charged, in lieu of your frustration.
For future reference, please ensure your payment reaches us on or before the 21st of every month. Should you wish to change your date, please do contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our apologies in this regard.
Kindly note, as advised by yourself, the payment date remains the 21st of the month, and will not change unless done so on request by yourself. We have reconnected the service on this instance and reversed the reconnection fee charged, in lieu of your frustration.
For future reference, please ensure your payment reaches us on or before the 21st of every month. Should you wish to change your date, please do contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
cM
charlene M's updateReviewer Update
24 Nov 2020, 09:29Good Morning
Thanks for speedy service.
Could you please advise why the sms came only on 23/11/2020 to pa 21st....
Thanks for speedy service.
Could you please advise why the sms came only on 23/11/2020 to pa 21st....
cM
charlene M's update24 Nov 2020, 09:29
Reviewer Update
Good Morning
Thanks for speedy service.
Could you please advise why the sms came only on 23/11/2020 to pa 21st....
Thanks for speedy service.
Could you please advise why the sms came only on 23/11/2020 to pa 21st....