No regard for loyal customers

I've been a DSTV customer for over 12 years and they evidently have no value for customers who are loyal to them.

After months of trying to resolve an issue on a second account that was opened after we upgraded our decoder (instead of adding it under my old account) they refuse to merge the 2 accounts unless I settle the premium rate on the second account.

They have basically been charging me double premiums. Have dealt with multiple *********** employees and finally a manager by the name of Jacob who initially tries to be helpful but was defended this staff and blame me for error on the account because I didn't "ask for the correct service".

It's disgusting that after years on DSTV, a payment never late a large corporation like this would rather lose loyal customer than write-off R1800 for that customer.