No regard for customer's business
<p>I have had a DSTV account for decades, paying by debit order and not failing one single payment. </p> <p> </p> <p>So I had another account added this month. Today i receive an sms saying my services has been disconnected due to non payment</p> <p> </p> <p>What non-payment? I have a debit order in place and pay my account "religiously" </p> <p> </p> <p>Calling call centre they advised me you have to make a payment withing 2 days of adding the new decoder......FOR WHAT??? There is a debit order in place</p> <p> </p> <p>Why treat an existing long standiong customer like a ******** / like they dont pay. Not even a call or advance notification advising there is a problem.... just a simple sms I have been disconnected. </p> <p> </p> <p>DSTV ..... your customer relations is disgracefull!!!!</p>
Dear Jean-Pierre Snyman
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Jean-Pierre Snyman
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Good day Jean-Pierre Snyman
Thank you for bring this matter to our attention.
We confirm that your service has been activated as requested and the billing on your account adjusted accordingly.
Please accept our sincerest apologies for any inconvenience you have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind Regards
Rupert
Good day Jean-Pierre Snyman
Thank you for bring this matter to our attention.
We confirm that your service has been activated as requested and the billing on your account adjusted accordingly.
Please accept our sincerest apologies for any inconvenience you have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Kind Regards
Rupert