No Refunds from DSTV after 3 months!!

On 27th Jan 2024 an amount of R12,000 I paid to my DSTV account BY MISTAKE - DSTV immediately was contacted and requested the funds be returned to the same account (Mine) A Mr. Tebogo eventually requested POP, and Proof of my bank account details and my ID - all immediately sent. Approximately another two weeks passed and a further request from DSTV demanded a copy of my bank Statement from a Tando NokukHanya - without such the refund would not be processed. I drove to DSTV H/O, again provided all the documents - was promised the refund. NEVER RECEIVED now 3 months later and a number of reminders from me DSTV finance are not responding. Monthly subscriptions are being deducted from my credit balance. IS this behavior due to incompetence or policy? Perhaps just negligence but it is shameful that such a high profile company treats its longtime customers (pensioners at that) so poorly. After 3 months of communication, and patience I doubt the usual promise to investigate can be re**** upon to action. This review is paraphrased but the initial reference number was ***9 I might add that it is impossible to speak to financial decision makers - contact details will not be provided - just appalling service.