1 reviews | Active since Jul 2012
No refund with my money
10th March 2016, i mistakenly paid DSTV instead of TV Licence. I then called in to enquiries to find out how i can reverse or get my money back, as now i am owing TV Licence? I was told by a gentlemen called Lwazi to send an email about my grievance to [Email Removed] and to his work email add. This was on the 21th of March, and still on this day, i still have not received any form of communication. I understand that i was on the wrong by paying to the wrong account, but could someone please get back to me regarding how i can get my money back and pay my dues to the TV Licence Dept. FNB has refused to do a reversal as they don't do public recipients. I have again now been told to contact DSTV, which has not responded to my two emails sent to them. I would really appreciate if someone could solve this mistery for me.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert