NO REFUND // VERY POOR SERVICE

I requested a refund last week, they told me i would take 48 Hours max

A Week has past and no refund, I called today to have a lady tell met that the payment is loaded but it was awaiting fiance approval ??

I asked to speak to someone in a management position to assist me with a date for the refund.

The lady kept me on hold for 4 minutes and said i should wait someone will call me from management, A gentleman called me and i asked are you the manager ?

His response was, I am the stand in supervisor, I asked for him to switch me to a permanent manger and he rep**** they will call you and dropped the phone!.

I have been a client with DSTV for a long period this is not how you treat customers even if they cancelled their subscription.