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samantha S

1 reviews | Active since Jun 2016

09 Sept 2016, 13:03

No Refund since February

<p>I've done a change of ownership, and i still had a credit left in my account, i've been batteling with Multichoice since February to refund my money, they rather telling me of a receipt, where will i get it i don't keep till slips for that long, you can see on your system that a payment has been done and i only enjoyed the services for half a month and then did a change of ownership. I am getting really furious with them...... i've got lots of E-Mails where they just promise to resolve this issue, </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Sept 2016, 13:13
Official

Dear Samantha Sampson

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Sept 2016, 13:50
Official

Dear Samantha Sampson

Apologies for the inconvenience caused. We’ve requested for a refund for the amount of R441.43, and escalated to our finance department for approval. Should you require any further assistance, please feel to contact us.

Regards

Nesta

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Sept 2016, 14:46
Official

Dear Samantha Sampson

We apologies for the inconvenience caused, our finance department need the documentation before we will be able to do the refund. Please provide us with the following, copy bank statement and ID copy to allow us to re-capture your refund. Should you require any further assistance, fell free to contact us.

Regards

Nesta