No Refund R499 After 17 Days - Order DStv-***

Paid R499 on 29 Aug for decoder Order DStv-*** via Capitec *** to Reflect Dstv Pay. No delivery. Promised refund Ref *** on 14 Sept and Ref *** on 30 Aug but NOT PAID as of 15 Sept. Cases *** and *** closed. WhatsApp blocks supervisor. CGSO Ref 64QM3XGD. Want R499 refund TODAY plus manager callback. Proof available.