No refund on DSTV streaming payment made more than a month ago!

If there was a rating lower than 1 star then I’d definitely use it. DSTV has the worst client service ever! I made a payment on my DSTV streaming account on the 11th of August and now I have to keep sending them emails everyday because my account was not activated after payment and their *********** team cannot even process a refund for me even after providing them with my bank statement as proof of payment! I’m utterly disgusted with the service and disrespect I keep getting from their consultants. I work in customer service and I always make sure my clients are my top priority. Having to experience such from another company is absolutely devastating! I’m sick of DSTV, I want my account delinked and my refund processed nothing else