No refund of R9050 from Multichoice Dstv

I mistakenly made a payment to Dstv multichoice of R9050 on Sunday 30 June, where I had to only pay R950. After numeral calls my Money is still not refunded 1. 30 June 2019 @ 21:39 - spoke to Kgaugelo Gwangwa. Who requested documents which I forwarded. I was promised refund within 3-5 working days. 2. 1 July 19 8:26 - again called and spoke to above mention person was asked to resend documents. Which iv done. @ 12:00 - spoke to supervisor Millicent Zwane- requested that I email her documents for refund to be processed, documents emailed. No refund 3. 13:00 went to multichoice mitchells plain again spoke to shehaam gave all my documents still haven't had any reply from her 4. 2 July 19 10:00 - called multichoice again spoke to Nomthandazo Malibane in accounts department was told no refund has been processed or escalated. Received ref no. *** 5. 3 July 19 @ 9:00-11:00 called the accounts department spoke to Mantombi Kiya no refund was processed ref no. ***5#123 6. 6 July 19 I went to multichoice Good Wood. Sean Eskelson said all documents are on system but has not been escalated or processed. 7. 8 July 19 @ 9:30 called again spoke to Ray plaatjies was told refund was not processed yet and he would do that. Also spoke to manager Bridan Human he promised to personally sort it out with finance dept. He promised to call me back before 16:00 which he never did. At 15:00 Sean Eskelson called requested a permission letter for refund the no response after 8. 9 July 19 @ 8:35 called 3times to speak to Bridan or any other manger no one available. Still no feedback. WILL MY MONEY EVER BE REFUNDED?