No refund in sight

I cancelled my DSTV account in 2013.<br> July 2015 they started debiting my account without my permission.<br> <br> 28 October , I called Multichoice and they confirmed that the deductions are a result of a system error. They agreed to refund me after 14 days. I waited and no refund was reflecting.<br> <br> I followed up and they said a credit to my account was processed and should reflect in 48 hours.<br> I waited and no refund was reflecting.<br> <br> A couple of days later I followed up and was told that the refund was processed.<br> I waited and no refund was reflecting.<br> <br> A couple of days later I followed up and was told that the refund was still pending.<br> I waited and no refund was reflecting.<br> <br> 19 and 20 November I followed up and they said the credited my DSTV account (which is suspended) instead of my bank account. They corrected this and said refund will reflect in 2 or 3 days.<br> I waited and no refund was reflecting.<br> <br> 23 November I followed up and they said they just did the refund and I must wait for 48 hours.<br> <br> Is Multichoice earning interest at the bank at my expense?<br> Is there a lack of staff training?<br> ***** maybe?<br> <br> SORT IT OUT, I WANT MY MONEY<br> <br> Vuledzani Nemukula