No Refund in over a month

I have been in contact with the DStv call center since the 1st of February 2010 with regards to a refund of R8690. I sent all the documents that they requested, ID copy, Proof of my banking details, and Proof of payment with the ABSA account number the funds were paid to. Every time I call, I get given a different story.

First they said that the refund had been done, and that the funds were allocated as credit on my account. I told the operator that I never wanted credit, but a refund into my bank account.

She claimed to have processed the refund (20/02/2020), yet when called again 5 days later (25/02/2020), I was then told that it had only been escalated to their finance department on Monday (24/02/2020).

To which the operator I spoke to on this occasion told me that, refunds greater than R2000 take 7 working days. Today is there 04/03/2020, yet I still haven't been refunded, and after been kept on hold for over 30 minutes, and the hundreds of rands that I've spent on airtime, trying to get my own money back, I told some story about the system being slow etc.