NN
Ntsoaki N
1 reviews | Active since Feb 2015
25 Aug 2015, 08:53
No refund for a movie charged twice
I have rented \home"on box office on 25 Jul and my credit card was debited twice with R30. I called the call centre on 27 July 2015 and spoke to Deborah. At first she said what I experienced was impossible and eventually confirmed that there was an system error on the day I rented the movie. She also said that a refund has been processed and will show in my credit card statement in a few day"
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DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 11:11Hello ntsoakinqai,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that R30.00 was credited to your Box office account as a result your Box Office account is reflecting a credit balance of R30.00.
You may rent from Box office and use Box office as method of payment.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that R30.00 was credited to your Box office account as a result your Box Office account is reflecting a credit balance of R30.00.
You may rent from Box office and use Box office as method of payment.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply04 Sept 2015, 11:11
Official
Hello ntsoakinqai,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that R30.00 was credited to your Box office account as a result your Box Office account is reflecting a credit balance of R30.00.
You may rent from Box office and use Box office as method of payment.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that R30.00 was credited to your Box office account as a result your Box Office account is reflecting a credit balance of R30.00.
You may rent from Box office and use Box office as method of payment.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert