No Refund

I bought an Explora from OnAir. When the device was activated, an employee at Multichoice opened a second contract on my account. On the 1st June, THREE installments were deducted from my account I.e. an extra R1500.00. I called on Tuesday the 2nd of June to have this corrected. I said I needed the money back urgently and was told it would be escalated as urgent. On Wednesday the 3rd June, I received a phone call telling me the matter had been escalated and I would have my refund within three working days, of course the 2nd of June did not count as a day. I expected the refund back into my account the latest Saturday the 6th. Today is the 9th and not a cent have I received. This is disgusting customer service. Clearly \URGENT"at Multichoice means \""take your time\"". I'm not sure if Multichoice think all their clients have thousands of rands lying around"