1 reviews | Active since Aug 2016
No refund
<p>On the 25th of July 2016, I made an EFT payment of R1000 in error to Multichoice. On the 26th of July they deducted R817 via an agreed debit order. On the 27th I requested Multichoice through their call center to refund the R1000. The consultant confirmed via an email that the R1000 will be refunded - 27/07/2016. However, this did not happen. I followed up with the call center on the 4th of August - the status was said to be 'pending'. I was promised that the refund would be made within 72 hours. On the 9th I, again, followed up but there was no resolution. I was promised that supervisor Prudence would call me - this did not happen.</p>
Dear Sydney Campbell
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Sydney Campbell
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Sydney Campbell
Thank you for taking our call, as per our discussion, please send us proof of payment to ***. You will receive then receive a case reference number which we will need to trace your proof of payment.
Please reply with the case number received privately. As soon as we receive the Proof of Payment , we will then escalate it to our finance department for your refund to be approved.
We await your response.
Regards
Elna
Dear Sydney Campbell
Thank you for taking our call, as per our discussion, please send us proof of payment to ***. You will receive then receive a case reference number which we will need to trace your proof of payment.
Please reply with the case number received privately. As soon as we receive the Proof of Payment , we will then escalate it to our finance department for your refund to be approved.
We await your response.
Regards
Elna