No Refund
I converted to the Explora deal in September 2015. Since then I have been billed for my original account as well as the Explora deal, amounting to R1577 per month. I have contacted Multichoice/ DSTV on numerous occasions and we all know the calls cost us whilst taking at least 30 minutes a call!! Eventually in March I was informed that I would be reimbursed all the monies due to me from September 2015, the consultant kept me on the line while she captured the journal as proof of their error. As of today, I am still paying for both accounts and have not been reimbursed. In order to escalate this issue I have requested the recordings of my calls as well as contact details if there is an ombudsman, but have had no response.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,