No reconnection and feedback. No service at all

My husband requested a change on the payment day from the 20th to the last day of the month. He was told to pay R235 and paid R240 around 9am. The service had already been suspended. After numerous calls to multichoice no one is able to give us a straight answer and proof of payment has been sent to them as per request. 12hours after payment and still no reconnection. This is frustrating as no one even bothers to call us and update us. The account in question is ********** 4, S.S Nkosi.