No Rebate for DSTV customers due to technical error on decoders for 1months

For the past 4weeks I have been unable to access my Catch-Up option nor my Box Office option on my DSTV Explora decoder. I have called into the DSTV Centre on 3 occasions and each time I have been informed that they are aware of the problem and are working on it. My query is that never once was there any communication from DSTV that they are experiencing this problem, and they are willing to apply a rebate to their customers accounts, as a means of compensation for the inconvenience created. I find this very poor service, and request a rebate on my account with immediate effect, failing which my next letter will be to the social media channels. I trust you will find my request fair and give consideration to my request.