No reaction regarding Explora contract

I sms'ed DPP to the correct number and recieved a call from a DSTV representative. I qualified for the DSTV explora promotion and I accepted the contract. I was told that \On the Dot"couriers would phone me to arrange delivery.<br> <br> About three weeks later and I've not had any call from the courier company. I phoned the courier company and was infomed that they have never recieved my information from Multichoice. I've called the mutlichoice callcentre but they are unable to help me. There is no other way to get in contact with anybody at the outbound service. I've sent an email to [Email Removed] but I only recieved an automated message and still no feedback or help from multichoice 4 days after I emailed. The case number recieved in the automated mail: CASE NUMBER: ***.<br> <br> This is pathetic service. I've already agreed to a contract with multichoice and now no service? Resolve this issue please. """