1 reviews | Active since May 2015
No PVR service
Again DSTV disappoints. Really i only had praise cause the service I received in the past was good even excellent. However since I moved to the Explorer with DPP it has resulted in headaches. The first time they debit my account with R1911.00. No refund as it is used to offset against future premiums. So there goes your budget. Secondly I cant use my Explorer as my services has been cancelled. I lodge the query yesterday - since that department works till 5 no one can assist. THey promise me they have escalated for urgent attention. Today I follow up - Still not fixed!!! Yes the new system they implemented didnt take all the info or bla bla bla. Point is I pay for a month's service not selected days.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concern to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concern to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,