BS
Beverley S
1 reviews | Active since Nov 2015
04 Nov 2015, 18:44
No PVR for 3 days and no resolution in sight
What do I need to do to get a problem sorted. 3 days now without PVR function on a premium Explora subscription. E102 error message. Promises made of technical escalation and call backs not kept. Poor customer service. Now I'm told that this is a wider problem and no-one knows when it's going to be fixed. Starting to feel like a Telkom or Eskom experience. Not what I expect from you DSTV.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Nov 2015, 10:24Hello squirrelbs,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply05 Nov 2015, 10:24
Official
Hello squirrelbs,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team