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JG
Johan G

1 reviews | Active since Nov 2017

29 Nov 2017, 17:04

No Propper Service or Feedback

On Air TV delivered 2x Explora . One registered in my name other in name of E Erasmus . Call centre say take to Dstv to exchange . Go there they refuse to exchange . I must call On Air . Call on air just after 14h00 . According to them problem will be resolved within 24 hours . Call them after 24 hours to hear that I must wait they have not yet corrected the error . When asked for how long they can not tell . But I am paying already .

0
Replies (10)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2017, 10:21
Official

Dear Johan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2017, 13:31
Official

Good day Johan

Your query has been referred to the On-Air team.

Kindly expect feedback directly from them in this regard.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

JG
Johan G's update30 Nov 2017, 16:49
Reviewer Update
So 48 hours later and no propper reply how to solve this problem . I will keep on spreadin the word continiously , to everyone I know
JG
Johan G's update01 Dec 2017, 10:06
Reviewer Update
On air now made promise after promise , now instruting my law firm to bring an urgent application to compel them to react with a serious cost order to wake them up ! Rediculous
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2017, 12:01
Official

Good day Mr Gous

Thank you for your time and patience.

After our telephonic discussion, you'll be pleased to know that I called and spoke to Avesh. He’s a team leader from On Air team. He assured me that you will be contacted today with an update regarding the delivery of your Explora decoder.

Please accept my apology for the delayed response in this regard.

Hopefully, this case will be resolved by the end of this week.

Kind regards

Dinah

Best regards,

JG
Johan G's update05 Dec 2017, 12:28
Reviewer Update
Afternoon . I will give it time until close of offices today but will then take immediate further action if the problem has not been resolved . Thank you kindly.
JG
Johan G's update06 Dec 2017, 14:13
Reviewer Update
So your famous Avesh did nothing ! No reply , no service , no message . Useless !!No contact made to deliver as promised . I am now escalating to Consumer Board and two news papers !!
JG
Johan G's update11 Dec 2017, 08:21
Reviewer Update
So start another week after a week of empty promises from On Air - Avesh you should resign . You are useless and should not be employed at all . Dinah from DSTV unfortunately neither your input or that of anyone else will make a difference . On Air has been reported and I now have no alternative to report DSTV as well . Carte Blance thank you for the invite !!
JG
Johan G's update11 Dec 2017, 10:02
Reviewer Update
Dear fellow South Africans . I request that you join us in our walk to the offices to OnAir and DSTV to protest to their cheap way of doing in fellow South Africans . It is a shame to think they are South African Companies . I am a paying subscriber as are many other but receiving NO service or NO explanation of how they are going to resolve my problem . Lets stand together !!
JG
Johan G's update11 Dec 2017, 10:05
Reviewer Update
And now to social media . Here we go.