No proper service..I want my refund asap

Last month on the 21st may, I made a 3 payments to dstv. this happened as the first 2 payments did not reflect as paid and my subscription was stopped, I then opted for alternative method on app and the payment reflected as successfull. I then realised that the other 2 payments also went through, this was as after the ozow payment on app was buffering and my app kept reflecting not paid. I have been calling for the past 2 weeks for refund, sent the required documents ect. last week I was told there as an issue on dstv side and that the screen keeps going blank, I called last week Thursday and was assured the refund is in progress.today I called and was told I need to send actual proof of payments although my bank statements were there, spoke to a team leader and was advised that I was not given correct information as to what documents are required, he requested I send the information again together with the proof of payments, and he will ensure that my refund gets escalated and he will send escalation to refund. still waiting

yet dstv can quickly suspend and then let sales team call to upgrade package and offer extra services, ridiculous