No proper feedback

I have been battling with the credit department at Multichoice since the 12 of Feb 2016. I have sent numerous emails with attachments but keep on getting the below back even though I send them what they need. They just send out emails instead of picking up the phone to call the client. Is that too much to ask or don't you want my business??<br> <br> Dear Valued Customer<br> <br> CASE NUMBER: *** <br> <br> . Thank you for contacting the DStv Credit Application Team.<br> <br> Application re evaluated and will be approved as soon as the below is received.<br> <br> Proof of declared income R25000 is received (3months bank statement or latest payslips.<br> Confirm delivery address,<br> Mention Product required and read attached terms and conditions.<br> We will then approve application and advise of any other documents or information request if any-Re evaluation Offer expires in 4 days.