SO
Stephen O

1 reviews | Active since Apr 2013

14 Oct 2017, 08:33

No Pricelock granted (Customer for 11 years)

I app**** for the Explora 2 pricelock for R959 per month.

I app**** for the Explora 2 pricelock for R959 per month. The call centre agent went through the whole lenghty process of obtaining my details and sorting out the deal.

Only at the end I found out that I can't get the deal as I am under administration.

I have been a customer of Multichoice since 2006 and want to remain a Multichoice customer and thought that the pricelock is a great way to go.

While under admin I've been able to purchase a vehicle, obtain credit, cellphone contract, etc.

What is the difference between me paying via EFT or debit order? I am very dissapointed in Multichoice. Why can't the pricelock be on EFT as well. This is utter ******* and I feel discriminating is to small a word to explain what Multichoice is doing.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Oct 2017, 08:41
Official

Dear Stephen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Oct 2017, 14:56
Official

Good day Stephen

We are so sorry you feel that way.

Please be advised that approval for the Price Lock deals is subject to being in line with the National Credit Act. Approval is not based on your duration with us but is more dependant on your credit profile.

Regards

Girly