No pleasure in getting the E-Bill payment tracing

On 23.12.2015, I once again called Multichoice *** as I did on 22.12.2015, today I spoke to Thamsanqa Gumbi, who provided me with beyond customer service, he did everything possible to assist me trace the unallocated R350.00 which I paid via Nedban E-Bill on 21.12.2015pm, Nedbank managed to forward me proof of payment, and it was confirmed received by Multichoice, after work, due to anxiety over the potential of being disconnected, I paid another R350.00 at RidgewayShoprite,meaning R700.00 has been paid in 2 days, looking at the confirmation that that my next payment of R339.00 is due 22.01.2016, this confirms that the other R350.00 is still not allocated to my account, this is worrying me as there is a possibility of not tracing it for days. I just need resolution and confirmation in this regard.