1 reviews | Active since Nov 2015
NO PAYMENT ALLOCATION - NO RESPONSE
I AM SO SICK AND TIRED OF REPEATING MYSELF!!!<br> <br> I made a payment of R350 on the 27th of Oct - STILL NO ALLOCATION DONE !!<br> <br> I have e-mailed, I have phoned. Just my time and money spending in sorting out this problem for a month now is a lot more than R350?????<br> <br> This payment problem is now either resulting in DSTV disconnecting me and charging R50 each time, or I have to reboot between 5 - 10 times a day, because the smart card is scanning or the screen freezez. NONE of my scheduled recordings is taping correctly - because of this!!!!!<br> No one at the call center can help me!!! No supervisor can speak to me!! I cant speak directly to accounts??<br> Now I am wondering how can a big company like this, not be able to do their work for a month now??<br> My payment was done directly at my Spar - Easypay, where I pay each and every month?? What else must I do so that someone can get back to me and give me alternative options to sort this out??? Cause each time I call the call center they have the same story - it has not been done yet??? I have so many reference numbers!!!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
