No payment

After cancelling my DSTV subscription I received notification from my bank that they still deducted my subscription. After numerous endless calls to the service centres my money are still with DSTV. The only response was that the complaint was escalated to the finance department. Which would have been 7 business days are now almost three weeks. Still no response from DSTV nor any money paid back to me. When I asked the consultant what happens if they dont pay me back what then, the response was overwhelming, well sorry sir that is what will happen.