No one seems able to do what they promise, or understand their own billing.

One month of phone calls & emails to resolve a billing error that even the call centre consultants can't explain. Promises of call backs and email communication, yet not one has ever materialised. Attempts to contact senior staff to try resolve the issues just leads to avoidance and stalling by agents. Special offer of a free Explorer never materialised and no one can help with that either.

No wonder premium subscribers are leaving in huge numbers.