No one is willing to assist

ON the 6th of Jan I paid my DSTV account at Pick' n Pay, I then realise a day later that my account was still not updated<br> I then contacted DSTV's call centre and theynotnot see the payment. When I checked the receipt, I realized that the account was paid to a wrong account.<br> <br> Pick n Pay sent the proof of Payment to DSTV.<br> A day later I followed up, I was then told the problem will be fixed within 3 days<br> <br> Till this day I'm still waiting on a feedback<br> <br> I sent out several emails and called many times, only to be told that the matter is being escalated<br> <br> I spoke to 3 different people (T**** Ramokgatla, lebogang.hobyane and Phetolo.Makondo) but still my query has not been resolved<br>