NO ONE IS ABLE TO ASSIST X 4 - I NEED THIS SORTED
Hi,<br> <br> I have been getting account on arrears message for the whole month each week. Each time I call the call is 20min with my own airtime for someone to finally figure out the problem and assist.<br> <br> I asked for this to be escalated but the last person i spoke to said thier supervisor will call me but she never did.<br> <br> My account to up to date but the system keeps rebilling me<br> <br> I need this sorted ASAP becuase each time I call, no one can figure out the financial problems easily.
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DStv (MultiChoice)'s replyOfficial
16 Apr 2016, 14:01Hello symaxbee,
We've checked your and confirm you only have the DStv Compact package including Extra View service active. Please be advised that your invoice payment date is on or before the 25th of every month, however your monthly payment for your service including the decoder care insurance for your decoders is R479.50.
The last payment that we have received was R370.00 on the reflects 1st April 2016. Your account an overdue amount of R152.24. If you do not pay your account on time your service gets disconnected than you will have to pay a re-connection fee upon activation.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We've checked your and confirm you only have the DStv Compact package including Extra View service active. Please be advised that your invoice payment date is on or before the 25th of every month, however your monthly payment for your service including the decoder care insurance for your decoders is R479.50.
The last payment that we have received was R370.00 on the reflects 1st April 2016. Your account an overdue amount of R152.24. If you do not pay your account on time your service gets disconnected than you will have to pay a re-connection fee upon activation.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply16 Apr 2016, 14:01
Official
Hello symaxbee,
We've checked your and confirm you only have the DStv Compact package including Extra View service active. Please be advised that your invoice payment date is on or before the 25th of every month, however your monthly payment for your service including the decoder care insurance for your decoders is R479.50.
The last payment that we have received was R370.00 on the reflects 1st April 2016. Your account an overdue amount of R152.24. If you do not pay your account on time your service gets disconnected than you will have to pay a re-connection fee upon activation.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We've checked your and confirm you only have the DStv Compact package including Extra View service active. Please be advised that your invoice payment date is on or before the 25th of every month, however your monthly payment for your service including the decoder care insurance for your decoders is R479.50.
The last payment that we have received was R370.00 on the reflects 1st April 2016. Your account an overdue amount of R152.24. If you do not pay your account on time your service gets disconnected than you will have to pay a re-connection fee upon activation.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta