AF
Ashleigh F
1 reviews | Active since Jul 2015
31 Jul 2015, 14:25
no one gets back to me
Keep putting me on hold have no view for about a week and no one can assist me waiting for a supervisor to contact me for about two day and then I have to explain myself over and over again bought about R500worth of airtime just to sort out one problem
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Aug 2015, 10:07Hello dimash,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply04 Aug 2015, 10:07
Official
Hello dimash,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We tried to contact you on your mobile number ***, however your calls goes straight to voice messages. Please let us know how we could be of assistance to you to resolve your problem at hand. Kindly provide us with your MultiChoice customer, smart card or identity numbers.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta