SJ
Sodick J
1 reviews | Active since Mar 2013
01 Jun 2015, 18:49
No notice of suspension
I make monthly payments to DSTV, but I haven't noticed that a decoder that im not using are being billed as well, which I don't have a problem with. What I have a problem with is that, my account goes a measly R44 overdue, and I get suspended immediately without any notice. Now I have to pay the reconnection fees as well. Couldn't even get through to the call centre either. This is just ridiculous service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 12:41Hello So****,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your smart card *** that you were talking about was disconnected on the 2nd June 2015. The re-connection fee of R10.00 that was charged was credited on your account
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your smart card *** that you were talking about was disconnected on the 2nd June 2015. The re-connection fee of R10.00 that was charged was credited on your account
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Jun 2015, 12:41
Official
Hello So****,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your smart card *** that you were talking about was disconnected on the 2nd June 2015. The re-connection fee of R10.00 that was charged was credited on your account
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your smart card *** that you were talking about was disconnected on the 2nd June 2015. The re-connection fee of R10.00 that was charged was credited on your account
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta