no notice of account not payed by accident

We have had dstv for almost 20 years during our payments at end of month some how the payment was over looked without any notification our dstv was disconnected at 4:45 on friday 16-10 i contacted them to request why no notification was given that a payment was not made after 30min time wasting i left it and sorted the payment on saterday morning at 8am we are now on monday evening and still dstv off and the usless person i spoke with wants a proof of payment that i dont have as that is at my office they still refuse to conect my service this is not on as a good paying customer a call or sms would have worked that i could look into why payment was not done as i also have customers that eft payment to me this saterday there payments showed on sunday morning so i cant understand how R700 payment made to them after more that 72 hours they still dont have the paymeny customer service from dstv is out the window making to much money they just disconect people without a reminder or call very bad service consumer comission should look into this as they are getting away with what they want as they are so big when they were still small you never had issues like this