No network for 6 weeks

I have phoned in to report a network issue multiple times. Obviously **** loads of airtime spent...

I was advised to contact the DSTV insurance team as I am paying for it.

We have been sitting without DSTV service for 6 weeks now.

When phoning the insurance contact number I was re-directed back to client services, she said I must email my issues to the insurance team. She also said she will ask her team leader to contact me, which never happened.

Auto reply for insurance is that I will receive feedback withing 48 hours. It has been 4 days and no response.

I have been paying over R1000 for a service and cannot use it. This is ridiculous!!