AB
Adrian B

1 reviews | Active since Jun 2012

10 Nov 2024, 11:20

No More DSTV, Thanks

I have been a DSTV Streaming customer for a few years. Yesterday my streaming stopped working after I switched browsers on the same device. I contacted DSTV's live chat and the agents are beyond ***********! They keep asking me to try the same things over and over again. They kept insisting that I was doing something wrong on my end, even though I could prove to them that I wasn't. They even at some point tried to offer me a DSTV internet package instead of sorting out my streaming issue. I've literally now closed the chat window and cancelled my account. DSTV has lost another customer due to bad service and incompetence.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2024, 11:37
Official
Hi Adrian, 

Thank you for reaching out to us. We have received your query and are currently looking into it. 

Our team will get back to you as soon as possible with the information or assistance you need. 
Should there be any further updates or details required, we will be in touch.

 Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team