JJ
Johan J

1 reviews | Active since Apr 2009

16 Oct 2015, 10:41

NO MOBILE DEVICES AS ADVERTISE!!

For the last 7 weeks we tried retail stores and even DSTV itself to find a new DRIFTA device - ours has broken and we use the service for the last few years on our Apple and Windows devices when we travel. <br> <br> At FIRST DSTV said they can repair the broken device we should bring it to their Service centre. Arrived there - they said they do not repair mobile devices - we need to get a new one.<br> <br> So the hunt begins: GAME said they do jot have stock and can not get any from DSTV for the last 2 years. So off we went to every store, retailer and branch that could possible stock - more managers are saying only DSTV are selling them directly to the public and they can't get stock themselves! <br> <br> Contacted and emailed DSTV again - another excuse - they do not manufacture the DRIFTA anymore we should get a WALKA. <br> <br> And off we went to every retailer imagined - same excuse... I Can repeat the above....<br> <br> And every time I contacted DSTV they said we will come back to us - no phone call yet - just annonomous excuse after another via FACEBOOK!!<br> <br> Today's new excuse - they do not manufacture any mobile device anymore for the last 2 years!!<br> <br> WHY HAVE THE SERVICE AND DEVICES THEN ADVERTISE ON THEIR WEB??

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Oct 2015, 08:24
Official
Hello johanjoubert,

We could not get hold of you today to discuss your query telephonically.

Please accept our apology for the delayed response and the inconvenience caused in this regard.

We have referred your query to our DStv Mobile department for further assistance.
Kindly refer to your personal email address for more information.

Thank you for bringing your query to our attention.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah