No Mnet connection and poor service from customer care centre

<p>Our househld has been without the Mnet service for 2 days now. We still have the analog decoder. I have made 3 calls already to the multichoice service centre. They cannot inform me as to what the problem is . All that the agents tell me is that the technicians are working on it. They have to wait for the technicians to get back to them. As a client we received no notification of the problem and we must just accept it. At the end of the month Multichoice will expect full payment for the month. This is unacceptable service from such a large company. One of the centre agents also mention to me that the problem will fixed within an hour and another agent stated that that is not the case. There is still a problem witht he analog signal. The agent was misinforming the customer which is unacceptable.</p>