TH
Tony H
1 reviews | Active since Mar 2009
03 Feb 2015, 07:40
No mandate for debit order
Signed up for an explorer decoder and the T&C is to activate a debit order on the account. The explorer has not been delivered but they have already processed a debit order on my account. They can go an listen to the recording. \If MultiChoice debit my account incorrectly ONCE then they are in breech of contract and no longer have the right to process a debit order against my account. MultiChoice
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DStv (MultiChoice)'s replyOfficial
03 Feb 2015, 09:29Hello tonyh59,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the Explore decoder and debit order deduction. Please accept our sincere apologies in this regard.
We have escalated your complain to the relevant department for urgent assistance. You will receive a call back from them with assistance.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the Explore decoder and debit order deduction. Please accept our sincere apologies in this regard.
We have escalated your complain to the relevant department for urgent assistance. You will receive a call back from them with assistance.
Regards
Nesta
DStv (MultiChoice)'s reply03 Feb 2015, 09:29
Official
Hello tonyh59,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the Explore decoder and debit order deduction. Please accept our sincere apologies in this regard.
We have escalated your complain to the relevant department for urgent assistance. You will receive a call back from them with assistance.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the Explore decoder and debit order deduction. Please accept our sincere apologies in this regard.
We have escalated your complain to the relevant department for urgent assistance. You will receive a call back from them with assistance.
Regards
Nesta