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Pierre M

1 reviews | Active since Jan 2013

19 Mar 2015, 10:27

No Magic

March 8th I posted a report.<br> Flurry of activity .....then nothing!!<br> Apparently the original order taker failed to inform me on documentation required.<br> I get the document and send it in. Lady promised to call a day later, she called, i was in the bank and asked her to call back in 2 hours time. Nothing.<br> I have sent 3 emails to all the email addresses on the web site. No response from enquiries, outwardboundcrm and paymentplan addresses.<br> I then sent another DPP request at 00h49 on the 18th March. A few seconds later i get this hilarious message thanking me for the request and that they are experiencing a high level of demand and will be in touch within 48 to 72 hours. Busy at one o'clock in the morning!!!!!<br> I think my original order for the Explora was sometime last month!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Mar 2015, 15:14
Official
Hello Mole54,

We have escalated your query to the DPP department to assist you directly with your concerns. Your case number for escalation is ***.

We would like to sincerely apologise for the delay and any inconvenience caused.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,