1 reviews | Active since Jan 2013
No Magic
March 8th I posted a report.<br> Flurry of activity .....then nothing!!<br> Apparently the original order taker failed to inform me on documentation required.<br> I get the document and send it in. Lady promised to call a day later, she called, i was in the bank and asked her to call back in 2 hours time. Nothing.<br> I have sent 3 emails to all the email addresses on the web site. No response from enquiries, outwardboundcrm and paymentplan addresses.<br> I then sent another DPP request at 00h49 on the 18th March. A few seconds later i get this hilarious message thanking me for the request and that they are experiencing a high level of demand and will be in touch within 48 to 72 hours. Busy at one o'clock in the morning!!!!!<br> I think my original order for the Explora was sometime last month!!
We have escalated your query to the DPP department to assist you directly with your concerns. Your case number for escalation is ***.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
We have escalated your query to the DPP department to assist you directly with your concerns. Your case number for escalation is ***.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
