DH
Dave H

1 reviews | Active since May 2011

26 Nov 2015, 10:02

No magazine - No response to emails

A few months ago i complained about discontinuation of the paper form of the TV magazine.Due to unacceptable responses from Customer Services ,I used Hello Peter to escalate my complaint .Then had phone call , resulting in confirmation that i would receive this in future -received email to that effect. <br> August edition received - nothing since !! <br> see my email below sent this week to mutichoice (and sent reminder) - NO RESPONSE <br> <br> <br> <br> Please refer exchange of emails below .<br> <br> The confirmation that I would still receive a magazine only happened after I had posted the complaint on 'Hello Peter' consumer web-site.<br> <br> The end result of all this is that I received the August magazine in the post , but nothing since. <br> <br> In the Sunday Times yesterday , a Multichoice subscriber also complained about the magazine being continued - Multichoice response :<br> <br> \All active Premium subscribers are entitled to receive a printed magazine.Customers who want a magazine can simply send an email to [Email Removed]<br> <br> <br> Please sort me out so that I continue to receive the printed magazine - this time for more than just 1 month!"

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2015, 11:04
Official
Hello Dave H,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team