NO loyalty to customrs

On the 1st of Jan I took my time to explain to DSTV my serious situation I was in due to ***** in my account. I didnt keep quiete I informed them as soon as it happened.

Here is my post:

Good day. I don't have an email address and would really like to come in contact with you. I am in need of some serious help here. I have a 2 Mont arrangement with you guys to Pay an amount over 2 months. I am on holiday and due to ***** with is not something I could prevent my bank account has been cleared. There is absolutely no money in my bank. This situation is now being investigated by my bank. I want to know if you can please bare with me as soon as I get my money back I can make a payment. This is something I cannot control. I really hope you will help and assist me in this difficult time. Rochelle ********** 104088

Official business reply Dear Rochelle Van Der Merwe We acknowledge receiving your complaint. Feedback will be communicated as soon as possible. Kind regards DStv: Hello Peter Team 1 Jan 2018, 9:16 8 days ago Official private business reply Good day Rochelle and compliments of the new season I empathise with the current situation you're facing. Upon checking your DStv account, our records show that you already have the payment arrangement active for R1890.17. However, considering the current circumstances your request has been forwarded to our finance for review. You will receive an update directly from them. Thank you for taking your time and bring this matter to our attention. Kind regards Dinah

Today on 9 Jan my account has been suspended afer I really pleeded for them to understand my circumsance. My bank will have all my money back in my account in 2 week and then I wouldve sorted them out first as promised. This situation was out of my control and one would think that you would understand the situatin and bare with mefor only 2 weeks.

VERY DISSAPOINTED INDEED!!