No longer a subscriber due to incompetence

I have been a premium subscriber of dstv for so many years but in December they claimed a payment was reversed that wasn't i have provided proof in form of my bank statements as requested and it has been more than a month since then my account has not been reconciled as yet therefore my services i kept on getting disconnected and i would have to call and re explain to a different agent all together to have my services reconnected and on top of that reconnection fees have also been accumulating on the account. <br> No one not once phoned me about this matter, dstv does not have any idea as to what customer care is all about, finance is non existent therefore i have decided to no longer be a subscriber and it is just pathetic that something as simple as an account reconciliation cannot be done. I will maybe and only pay for your services again when my account balance is 0 and i know that i can pay for \premium\" view and not be interrupted due to incompetence from your side. <br> I cannot even start telling you how many times the matter has been \"escalated\" with no feedback. I am done wasting my time and energy. Rather go the online streaming way."