RM
Remiro M

1 reviews | Active since Oct 2017

09 Oct 2017, 15:28

No LNB or satellite dish supp**** on price lock contract

I decided to take up the offer for the price lock contract after which the system was installed while I was at work, I had a preexisting setup already installed. The installer did not leave the dish behind or the LNB that was part of the contract and I have called in through to the call center and raised complaints several times but have had no feedback in regards to correcting the issue. I am now paying for a service that I cannot utilize due to the installer not supplying all items that was part of the contract. I believe this to be a major breach of contract.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2017, 07:40
Official

Dear Remiro

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2017, 11:57
Official

Good day Remiro

Apologies for the inconvenience this has caused.

We have referred this matter to the Price -Lock team to investigate.

We'll follow up with the team and provide feedback.

Warm regards

Girly

RM
Remiro M's update23 Oct 2017, 11:00
Reviewer Update
Just as with the DSTV helpline there is no feedback received. It has been 13 days with no feedback other than a false promise. I am paying a hefty subscription for a service I cannot utilize. DSTV are proving to be a bunch of *******, my service would have been suspended immediately had I missed a payment and I would have received a poor credit rating but nothing happens to the supplier upon poor service delivery.