No Justice for paying in advance

Last year I had issues regarding multi choice not billing me correctly when I paid in advance after a Hello Peter a very kind lady assisted me and I was assured that everything was in order and my account was settled until April 2016. Upon receiving my Credit report now I Noticed that Multichoice has been flagging me 150+ days in arrears since September last year.<br> <br> Just wanted to thank Multichoice for making their customers who pay in advance look like complete idiots who cannot even afford their product.<br> <br> I want my credit score to reflect the truth and knowing that that takes 3 months I need a letter from them acknowledging the fact that they *****ed up which I can use should I wish to apply at any institution seeing that I now cannot get credit from anyone