No internet for 8 days!! Multichoice/DSTV no concern for customers

I have fibre Internet through DSTV, or had it. Multichoice decided to stop the service at the end of 2025. My contract expires at the end of November. But DSTV/Multichoice effectively withdrew all support for the service on September! Phoning DSTV resulted in 'we don't provide fibre'. Persistence resulted in 'you have to email them'. So I emailed. And again, and again. Some of the emails were read but nobody responded. In further phone calls to DSTV, demanding to speak to someone who could help resulted in a 'try this', which was reboot the ONT and router (did they think I hadn't tried this many times?), then 'someone will contact you'. It never happened. A further call actually found someone who took me through the reinitialise the router (which I had already done) but, when the password was incorrect 'there's nothing we can do' try again tomorrow'. What did they think would change?? My first email to the address they gave me was on 21 September. I was actually phoned by Open Serve on 1 October!! They only received the report from Multiserve on 29 October!! In the meantime I have had to buy airtime and data so that I can tether my phone and pay Vodacom for internet, while still paying DSTV for the sabe (unprovided) service. And what response from DSTV? Nothing! No response to HelloPeter - they probably have no excuse to give, but even an apology and a refund for my internet subscription and even recompense for my extra costs would be something. But do I expect anything from these people? No The frustrating part is that I have a contract with Multichoice, who provide TV through DSTV. But the internet, which is on the same contract, is provided by Telkom through Open Serve. It's no wonder that such a convoluted structure ;leads to breakdowns. But nobody at Multichoice, with whom I have a contract, will take responsibility for this appalling lack of service. It's no wonder that Multichoice/DSTV are losing customers.