No internet

I am so frustrated, I saw the internet deal for R80 a month, was so excited coz it a bargain for me. I app**** and got the router and sim card. I tried connecting and was not able to. I contacted them and was told i had to pay a fee. I paid and I was still not able to connect. I then had to call again and was told the sim card is not activated and given a refence and 24 hours for escalations. 24 hours passed I called again still no luck. Clearly cutsomer service is the least of their worries