No installation explora

About a month ago I complained to hello Peter about an explora that hasn't been installed. I've read through numerous complaints on hello peter about the same issue and none of the complaints have been resolved. A day after my complaint a woman name Belinda phoned me and said she will contact the installer and get back to me. Needless to say, nothing happened. On 16 February I will have the exploration for 2 months, in the packaging! I will continue to reverse the monthly debit payments until one of the useless, *********** personnel decide to actually wake up and do something.