NO INSTALLATION DONE: DSTV EXTRA VIEW DECODER TO THE LATEST DSTV ULTRA DECODER.

The end of November 2021 I received a call from DStv (Multi Choice) regarding an upgrade of my DSTV EXTRA VIEW DECODER TO THE LATEST DSTV ULTRA DECODER. The sale was finalized via a DSTV REPRESENTATIVE, telephonacally and approved. Up to date (27-01-2022) the new decoder has not been delivered or installed. No follow up from DSTV`S side what so ever. I HAVE BEEN PAYING FOR TWO MONTHS NOW VIA DEBIT ORDER FOR THE NEW ULTRA DECODER I DID NOT EVEN RECEIVE. For the past two months I have been phoning the DSTV call centre in Durban over 20 times and was told EVERYTIME the problem has been "escalated". No follow up report was received to date. I had to find out myself who the courier service and tracking number was that had to deliver the new decoder to Queenstown and who the accredited DSTV INSTALLER WAS THEY APPOINTED to do the installation at my house. I obtained ALL info regarding the courier- to when and where parcel was delivered to. Who received the parcel with all contact detail and their address. The parcel was received by the installer in Queenstown on 03-12-2021. On 23-12-2021 I went to the delivery address provided of the installer, only to find that the address does not belong to a DSTV installer company. I phoned the cell number of the person who received the parcel only to be informed that their offices are up the road and not at the given address provided to DSTV. There are no insignia signs or branded shop name or number outside the office to indicate that it is a DSTV Accredited INSTALLER. The office has no other furniture than one chair and a desk inside and the office make out as part of a corner 6 x 8 metre office section of a closed down shop. I spoke to the office lady there and she informed me that it was a gentleman from Gauteng’s business that she only manages for him in Queenstown. I inquired regarding my new decoder and she said that they have not received the parcel yet. I showed her that she signed for the parcel on the 3 rd of December 2021 with her contact details on the waybill. She went to a stack of courier bag lying behind her where she found my decoder courier sealed package. She explained that she was waiting for DSTV Head Office to send them my address to do the installation. I left my address and contact details and it was arranged that they would come to do the installation on Sunday 26-12-2021. They never showed up. I tried numerous occasions to follow up by calling the contact centre and try getting hold of the installer. The 14 th of January 2022 my wife visited the installers offices in Queenstown and she was informed that the owner of the shop had a death in the family and would only attend to us the following week. Later the day I contacted DSTV Call Centre and got feedback via email-with *** that “someone” cancelled my installation on the 3rd of January 2022????

I phoned DSTV Call Centre Durban again and got the same old story that the query has been escalated and we would get feedback soon.

I have tried to resolve the matter and do not know what more to do. According to me, Dstv Multi Choice has contracted *********** person to do their installations in the area as there is an accredited installer in Queenstown doing the installation for years.

L.P. De Klerk Cell: *** *** DATED: 27/01/2022