DH
David H

1 reviews | Active since Apr 2017

23 Apr 2017, 12:38

No installation as promised

<p>We got called by dstv to offer a deal and we took and part of the deal was that it would be installed within three days and we received the decoders but have not had installation, this has been from March carrying on, we have contacted them but yet still nothing has happened, might cancel subscription if nothing gets done.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Apr 2017, 08:06
Official

Dear David Hawken

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Apr 2017, 10:52
Official

Good day David Hawken

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We have escalated your installation concerns to the relevant department for urgent investigation.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please advise us by return mail should the problem persist and we will assist you accordingly.

Kind regards

Rupert